Shipping policy and payment methods

Shipping policy

Please allow 1-5 business days for reception according to the destination, if delay has to be longer you will be informed. Normally, 1-3  business days max will be required to receive your items, if in stock.

Free shipping for province of Quebec and Ontario, except Northern Ontario (Thunday bay, Sault-Ste-Marie, timmins area), Grand north of Quebec and Magdalene Islands, charges will apply only for those areas for MEDLINE, GF, LUMEX brands only.

DRIVE MEDICAL products will be free shipping all across CANADA

Minimal delivery charges apply for other Canadian provinces


Payment methods

Once ready to complete order, one payment method are available:

Online payment by credit card and Paypal

For online orders, payments will be completed using PayPal’s one-time payment or Stripe payment solution.

Telephone payment by credit card

For telephone payments, our customer service department is available Monday to Friday between 9:00am and 5:00pm (EST) at  ; please have your Credit card ready. Orders will be shipped upon payment confirmation.